At Smarterlocks.ie, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please read our returns policy below:
1. Returns & Exchanges
We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in resalable condition.2. How to Return an Item
- Please contact our customer service team at [email address] or call [phone number] to initiate your return.
- Provide your order number and reason for return.
- Once your return is approved, we will guide you through the next steps, including the return address.
3. Defective or Damaged Products
If you receive a faulty or damaged product, please contact us immediately. We’ll arrange for a replacement or full refund, including the cost of return shipping. Please ensure the product is returned with its original packaging.4. Non-returnable Items
Certain products such as custom-made or personalized items may not be eligible for return. Please refer to the product details or contact us for clarification before placing your order.5. Refunds
Refunds will be processed to the original method of payment within 7-10 business days after we’ve received and inspected the returned item. Shipping costs are non-refundable, unless the item is faulty or we made an error with your order.6. Exchange Policy
If you wish to exchange your product for a different model or style, please contact us within 30 days of receiving your order. We will do our best to accommodate your request based on availability.7. How to Contact Us
If you have any questions or need assistance with your return, please don’t hesitate to reach out to our friendly customer service team.
Email: [email address]
Phone: [phone number]
We’re here to help and ensure you’re completely satisfied with your Smarterlocks.ie experience!